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Communication Skills
Introduction As a business leader you need to recognise that your voice is one powerful tool. One you could use to inspire action, control your resources and ultimately achieve results in and around your work environment. How you use your voice is the main determining factor. The Communication Skills masterclass…
Anti Money Laundering
This course provides a comprehensive and practical analysis of Money Laundering schemes, Anti-Money Laundering legislation, and counter-measure techniques and implementation. Participants will learn to understand the complexities associated with the prevention and the protection of their organizations. They will cover different types of schemes, the methods available to prove income,…
Basel III, Risk Assessment and Stress Testing
This course is designed as an intermediate level in-depth look at the key provisions of the Basel III regulatory framework, the ongoing risk assessment practice within banks, and the vital role of stress testing. Upon completion, participants will have a comprehensive understanding of internal risk assessment as required under Basel…
Constructing and Managing Equity Portfolios
This course is specifically designed to cover the key elements of portfolio construction for equities and equity-related products. It includes an analysis of the relative suitability of the wide variety of equity instruments available for investors with various risk appetites and investment horizons. A core focus of the course is…
Forecasting and Analyzing Cash Flow
Cash flow is critical for the success and sustainability of a business. In this course, you will learn cash flow and working capital management to maximize the use of cash. You will also learn how to prepare cash flow statements under direct and indirect methods in addition to accurate cash…
Foreign Exchange, Money Markets and Derivatives
The global foreign exchange (FX) and money markets are the world’s largest markets and pivotal parts of the financial system. In foreign exchange alone, more than $5 trillion of transactions occur daily. These markets provide funding, trading and investment opportunities and are the conduit between all other components of the…
Financial Analysis
In today’s world, finance professionals are challenged with providing management a detailed analysis of the impact of the organization’s financial decisions. Therefore, finance professionals need to be skilled at reading through the numbers on the financial statements, analyzing the figures, interpreting the various ratios and presenting this analysis in a…
Fraud Detection and Prevention for the Insurance Industry
This course covers how to prevent fraud from happening, how to detect fraud, the tools to investigate fraud, and how to gather a case for prosecution. This course gives professionals working in the insurance industry the ability to protect their organization from internal fraudulent activity such as Agent/Broker premium diversion,…
Managing the Collections and Credit Control Team
The structure, management, and positioning of collections and credit control department will determine its impact upon an organization, even enhancing its role as a profit driver for the organization. This course explores options for structuring the collections department; how to manage, what to manage, and what to measure. The end…
Arbitration and Dispute Resolution
Effective dispute resolution helps minimize the costs and adverse effects on relationships that often arise from commercial disputes. If informal negotiation fails to resolve a dispute, mediation or arbitration can often be the next best option in order to avoid litigation in court. This course will give participants an insight…
Drafting Contracts and Writing Scope of Work
The overall aim of this course is to provide participants with the knowledge and skills needed to write an accurate scope of work for projects and draft simple contracts. The course covers multiple tools that can help in analyzing the requirements of the end-user and understanding the scope of the…
Effective Contract Preparation
The overall aim of this course is to provide participants with the knowledge, concepts, and skills needed to perform all the tasks required in the pre-award phase of a contract. The course covers different contract types as well as the various contracting methods including bidding, competitive proposals and sole sourcing.…
Mergers and Acquisitions
This practical course covers the key steps in the Mergers and Acquisitions(M&A) process, from the initial step of valuing the shares in a company through to closing the deal. Whether or not participants practice M&A, this course will provide them an insider’s look into what is an undeniable major force…
Negotiating Contracts Successfully
The overall aim of this course is to provide participants with the knowledge, concepts, and skills needed to negotiate in each phase of the contract life cycle successfully in order to maintain a good relationship between the two parties and to reach a win-win outcome. Participants in this interactive course…
Tendering: Contract Preparation and Bid Evaluation
The overall aim of this course is to provide participants with the knowledge, concepts, and skills needed to perform all the tasks required in the pre-award phase of a contract. The course covers different contract types and various contracting methods with a concentration on tendering. Participants in this interactive course…
Stock Management, Forecasting and Demand Planning
Demand planning and stock control will help Supply Chain Management (SCM) improve the accuracy of forecasts, ensure enough inventory levels at all times and enhance profitability by optimizing expenses. When demand planning and stock control are properly executed, shortages of what is needed and extra stocks will be a story…
Supply Chain Risk Management
Supply chain managers, procurement managers, and sourcing professionals manage the company’s activities and spend with its suppliers, which can be a very significant element of a company’s total turnover. In the modern-day, a company’s competitive advantage in most industries will be determined by maximizing its relationships and the diligent management…
Warehouse Operations and Management
Inventories can reach many millions of dollars. You need a good warehouse to store, keep and protect all those millions of dollars. In this course, we will discuss the best and the latest methods to store and protect high-value inventories. We will also discuss the best characteristics of a modern…
Logistics Management
Course Methodology In this training course, we will use exercises as well as regional and international case studies. Participants will frequently work in pairs with one another and in larger teams. Course Objectives By the end of the course, participants will be able to: Recognize modern supply chain and logistics…
Leading and Managing Vendor Relations
In business, relations and profitability go hand in hand. Having the right vendors on board and achieving the ideal relationship with them can spell the difference between good and great performance levels. In this course, we describe the spectrum of business relationships and discuss how vendor profiles can be developed to…
Oil and Gas Essentials
The global oil and gas industry is under sweeping changes due to international pricing competition and with the dynamics of the industry-changing, with aging asset infrastructure and the need to decommission equipment in a safe and environmentally friendly way. However as well as aging infrastructure, there is also an aging…
e-HR: Modern Trends and Applications
Technology is evolving rapidly and the HR practitioner is challenged to make full use of this resource. This course is designed to help HR professionals optimize their use of today’s technologies in order to maximize value and contribution to the organization’s bottom line. By highlighting all the new trends and…
Payroll: Preparation, Analysis and Management
Employee costs from payroll and other benefits are among the largest costs in any company other than the Cost of Goods Sold (COGS), rent and depreciation. If you are in a goods-producing organization and this cost is part of your COGS or part of your operating costs, it means the…
Writing HR Policies and Procedures
Writing human resources policies and procedures is both an art and a science. Historically, human resources departments have resorted to outsourcing this function to professionals who have specialized in this arena. This course will equip you with the knowledge and skills you need to complete this challenging task in-house. If you still decide to outsource…
Measuring ROI of Training
An increasing organizational requirement on measuring Return On Investment (ROI) of training mandates training and development professionals to improve their knowledge and skills in developing effective ROI evaluations. This course explores current practices of measuring and evaluating training programs through the ROI process model, and focuses on data collection at various training…
Managing and Coordinating Training
Successful training events require a collaborative effort between training coordinators, trainers, participants, and department managers. Such collaboration can only be done by training professionals who have built a solid understanding of the responsibilities of the training function. This course outlines major training concepts and topics required to plan, organize, administer…
Managing Performance: Setting KPIs, Tracking Progress and Providing Feedback
This course addresses the three cornerstones of excellent performance namely, the right set of Key Performance Indicators (KPIs), the proper means of tracking progress and the most effective methodologies for intervention and feedback. By learning how to skillfully handle each of these tasks, team leaders, supervisors or managers will be…
Employee On-Boarding: Induction and Job Orientation Techniques
The first few days for new employees can have a great impact on their entire employment tenure. The tone for their working experience is set very early on in their minds. Therefore, it is important to manage that early onset of emotional impact from the beginning to ensure a productive…
Employee Engagement: Strategy and Practices
Employee engagement is not just an HR issue, it is primarily a business challenge that modern organizations are increasingly facing. According to Gallup International, only 29% of employees are engaged in their work, 55% are not, and 16% are actively disengaged. The cost of employee disengagement is enormous, Gallup puts…
The Recruitment Specialist
The function of ‘recruitment and selection’ plays a key role in the entry of new employees into the organization. As such, it has an overwhelming influence on the successful achievement of organizational objectives. This course will take you from the basics to the advanced and strategic aspects of this important…
The Customer Complaint System: A Tool for Customer Service Improvement
This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the complainant, and the system’s or procedural aspect related to how the organization should process a complaint, every step of the…
Excellence in Customer Service
In this course, we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, we cover it all…
Customer Satisfaction and Loyalty
This course fits comfortably between two categories: customer service and marketing. Have you ever wondered what makes some organizations shine in the hearts and minds of customers, achieve the highest levels of customer delight and at the same time generate record profits? In this course, we blend customer service and…
Customer Experience (CX) and Brand Activation
For great customer experience, every interaction at every customer touchpoint must be exceptional. Customer Experience (CX) means creating and effectively managing your customers’ emotions. In fact, every single interaction that occurs between an organization and its customers fosters an emotion of some kind. Whether that emotion is deep frustration or…
The Sales Manager
Achieving outstanding sales results in an increasingly competitive world is a difficult task. Only by establishing a modern sales force management system and by training sales management personnel effectively, can today’s firm compete in this field. The Certified Sales Manager course provides frontline sales managers with the knowledge, skills, and…
The Marketing Professional
With competition increasing every day and the mounting pressures that characterize tough economic times, you need proven marketing techniques to generate demand for your products and services. The Certified Marketing Professional training course offers a variety of important marketing concepts that will give you solid knowledge about conventional marketing topics such…
The Business Development Professional
The course focuses on the tools and techniques required to develop new business. Without them, sales will stagnate and profits will drop. The course also addresses ways to maximize the company’s profitability by fostering relationships with potential players and key decision-makers in the market. By attending this program, business development…
The Brand Manager
Branding is the process by which companies distinguish their product offerings from the competition. A brand is created by developing a distinctive name, package, and design, and by arousing customer expectations about the offering. This course tackles all the competencies needed to build a strong organizational brand and evaluate its…
Retail Management
This course helps existing and potential retail managers acquire the required knowledge and apply the needed skills to grow their businesses and careers. The course provides knowledge and understanding of retailing in the 21st century and shows how managers can contribute more to the success of their organizations. The course…
Advanced Digital Marketing
The Advanced Digital Marketing course discusses and demonstrates advanced concepts and techniques in digital marketing for participants with some previous experience in digital marketing. Participants will utilize a variety of case studies and exercises to develop the essential skills needed to create and implement advanced digital and social media strategies.…
Actionable Selling Skills: Tools and Techniques
This course provides participants with core knowledge about sales as a function and as a process; this means that participants will get solid exposure to sales and its contribution to company growth. They will also gain an in-depth understanding of sales and self-management, the art of prospecting, opportunity planning, and…
Strategic Negotiations
Negotiating well makes a difference no matter what you do. We negotiate on a daily basis at work, at home, and elsewhere. Yet too often, people lacking strong negotiation skills damage relationships and reach poor outcomes. This highly interactive workshop will cover the basic principles for achieving excellent results in any negotiation, from co-workers to sellers…
Google Suite
Knowledge in G Suite signals to employers that you possess the digital skills to work collaboratively and productively in a professional environment. By earning the G Suite certification, you prove your ability to complete common workplace activities using cloud-based tools to create and share documents, spreadsheets, presentations, and files. You demonstrate that…
An Introduction To Journalism – Write Like A Journalist
The one-day Journalism course is a thorough introduction to the essential skills needed to write news and feature articles for newspapers, magazines, and newsletters. This is a practical certificated course that covers everything from ideas through to interviewing, writing, editing, and publishing of features. This course offers you practice without…
The Essentials Of Podcasting
The one-day Comprehensive Introduction to Podcasting Certificated course is highly practical and packed full of useful information to get you on the road to producing your own professional podcasts. Podcasts provide a simple and effective method of communicating to thousands of people who are either visiting your website or are…
Press Release Writing And Planning Your Media Campaigns
The practical one-day Press Release Writing and Planning your Media Campaign certificated course is designed to train you on how to confidently engage with the media, write press releases that stand out and plan out your media campaign. During the course, we will look at the various types of media,…
Managing Your Crisis Media Handling
The course is highly interactive and practical in content and delivery. Delegates will be given the opportunity to practice out handling media interview techniques The Crisis Media Handling course will be delivered by award-winning journalists who are also trained professionals in reputational matters, crisis PR and media interview techniques. They…
Managing Your Crisis Communications
The one-day Handling your Crisis Communications certificated course will allow delegates to start exploring how to prepare messaging and communications plans in readiness for risk and crisis situations. We will explore both unexpected and slow-onset crises caused by internal and external issues. You will learn about the different types of…
Creating Effective PR Strategies And Campaigns
The one day Creating Effective PR Strategies and Campaigns certificated course will give you a practical understanding of how to successfully plan your PR campaigns. During the training, we will explore the principles of PR strategy, how to create excitement and engagement with your internal teams, how to identify your…
Improve Your Presentation And Pitching Skills
During this practical one-day presentations and pitching skills course, you will learn how to develop a better presentation skill-set, focusing on body language, delivery, confidence and communication skills. Our leading PR professionals will help you improve your public speaking and pitching skills. The training includes effective presentation techniques to allow…
Implementing A Sustainable CSR Strategy
The one-day professional development certificated course: Implementing a Sustainable CSR Strategy, will train you on how to manage corporate social responsibility and sustainability within your organization. There will be an emphasis during the course on how to make CSR work efficiently alongside other strategies, to achieve successful objectives for the organization.…
Effective Branding And Reputation Management Strategies
The one-day Effective Branding and Reputation Management Strategies Advanced Certificate course is highly practical and hands-on. We will train you on how to create successful, engaging and effective communication strategies and campaigns for your brand. You will learn how to convert a product or service, into a successful brand. Understand…
Becoming A Strategic Media Consultant
A strategic approach to media consultancy requires clarity on vision and goals. The course is designed to train you on how to confidently engage with the media, produce content and plan your media campaigns. During the course, we will look at the various types of media, building your media contacts…
Influential Personal Branding
This one-day Influential Personal Branding certificated course will help you unlock the key to Executive Presence and create impressive impressions on others. You will explore the power of body language, voice, tone and pitch, and charisma in making an impact on others. The importance of personal branding and making an…
Entrepreneurial Accelerator Program
The program is designed to provide world class entrepreneurial skills and fundamentals to aspiring entrepreneurs. Entrepreneurs will be trained with the basics of problem and customer discovery, validation of business models, execution of business, setting key metrics and milestones as well as fundraising from investors. The modules include the following,…
Our Happy Students
I thoroughly enjoyed courses from here and hope to expand on my gained knowledge about making apps. The courses as well as the examples are well presented, easy to follow and engaging.
Tony Walker
Apps Developer
The courses here exceeded my expectations in many regards, especially in the depth of information supplied. In a very non-threatening environment, I learned key principles of design that I can implement immediately.
Martin Brian
UI Designer
Excellent content and assignments that build on your knowledge, reinforce, and then expand. I recently secured new employment using PHP and couldn't have done so without the Professional Web Development courses.
David Fahim
Web Developer
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